At Alora, we’re here to help you every step of the way. That’s why we offer both Customer Support and Customer Success—two teams with different roles, working together to ensure you get the most from our platform.
Customer Support: Here When You Need Help
Think of our Support Team as your go-to problem solvers.
- When to reach out: You have a question, something isn’t working, or you need help using a feature.
- What Customer Support does:
- Fix technical issues
- Answer how-to questions
- Help with login, billing, or account problems
- How Customer Support helps: Fast, friendly, and focused on resolving your issue so you can get back to work.
- How to contact us:
Customer Success: Here to Help You Grow
Our Success Team is your strategic partner.
- When we reach out: We proactively check in to make sure you’re getting value from our product.
- What we do:
- Guide you through best practices
- Share tips to boost adoption and ROI
- Help you plan for long-term success
- How we help: By understanding your goals and helping you achieve them with our platform.
- How to contact us: Submit a ticket here or email customersuccess@alorahealth.com
In Short:
| Customer Support | Customer Success |
|---|---|
| Reactive help | Proactive guidance |
| Fixes problems | Helps you grow |
| Short-term focus | Long-term partnership |
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